Power Response

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Power Response

POWER RESPONSE

Earn money, Save Energy.

USING POWER FOR GOOD

Earn money while helping to improve air quality and electric reliability by reducing energy use during peak times.

When you enroll in the Power Response program, you will receive a signup incentive, reduce strain on the grid and reduce pollution and greenhouse gases.

HOW IT
WORKS

Enroll with three
simple steps.

CHOOSE YOUR DEVICE

SHARE YOUR DATA

REGISTER

Select the device you wish to
participate with and click on the
link provided
Follow prompts to share your SCE meter
data with CPA. If you are enrolling
multiple devices, you will only need to
do this step once.
Register your device into
the program on a webpage
specific for your device.

After completing these three steps CPA will notify you by email that your enrollment is pending. You will receive another email within 3-6 weeks indicating the final status of your enrollment into the program. Once enrolled you will receive notifications of energy saving events. *

*Enrollment and notification may differ based on your device.

EARN MONEY FOR PARTICIPATING

TechnologySignup Incentive per DeviceSubsequent incentives
per year thereafter
ecobee Thermostat$85$40
Google Nest Thermostat$85$40
ChargePoint electric vehicle charger
Use code powerresponse when you enroll.
$100$25
Sunnova PowerGrid Protect™$100$100

The rewards will be in a form of major credit card gift card.

If you don't have any of these technologies but would like to participate, fill out the form here.
You may qualify for a free Sensi thermostat and additional incentives.

House Icon edit

WHO IS ELIGIBLE?

To participate, your home must have one or more of the following devices, accessible via the wireless network in your residence.

ecobee_newlogo_warmgrey_HEX_696158 (1)

Connect your ecobee Thermostat and find your balance with energy savings and home comfort.

Google Nest

Turn up your savings with Google Nest Thermostat.

EV charging for all electric cars with ChargePoint electric vehicle charger.

Get better home energy and save more with SunnovaSunSafe® Home Solar + Battery Storage. Solar and energy storage system.

Click here if you were a Power Response customer via the Olivine Community and want to learn more about your impact.

FAQs

What is CPA’s Power Response Program?
  • CPA’s Power Response Program is a Demand Response program administered by AutoGrid Systems Inc. for CPA, where participants receive financial incentives for participating in the program.

  • Demand Response programs are intended to encourage consumers (residential homeowners and business owners) to reduce energy usage when electricity consumption is anticipated to be much higher than the electricity grid can provide.

  • When the stress on the electricity grid is high, CPA will call a Demand Response event (also called a “DR Event”) in which participants in the Power Response Program will be asked to reduce their electricity usage.

  • Demand Response programs provide incentives to participants for reducing energy usage during “DR events” called by CPA. The reduced usage can reduce stress on the electricity grid and can lead to lower greenhouse gas emissions.  The Demand Response “DR events” typically last a few hours between 1pm-9pm on weekdays in the summer, but other times are possible.  See “How will my device be used during Demand Response events?”.

  • Smart devices like thermostats, electric vehicle chargers, and home batteries make it easy for you to participate as AutoGrid can manage them for you.
Who/What is Autogrid?

CPA has chosen to partner with Autogrid to implement this program. AutoGrid builds AI-powered software solutions that enable a smarter energy world. The company’s suite of flexibility management applications allows utilities, electricity retailers, renewable energy project developers and energy service providers to deliver clean, affordable and reliable energy by managing networked distributed energy resources (DERs) in real time, at scale through different value streams. AutoGrid’s flagship application, AutoGrid Flex, is ranked as the #1 Virtual Power Plant Platform in the world according to the global ranking published in 2020 by industry-leading research and analysis firm Guidehouse (formerly, Navigant Research). Additional information can be found at: http://www.auto-grid.com.

What are the financial benefits to me if I enroll in Power Response?
  • Participants with Google Nest or ecobee thermostats will receive a $85 e-gift card upon enrollment and $40 e-gift card annually in October thereafter.
  • Participants that meet the eligibility requirements for CARE/FERA and are able to install a thermostat will receive a free Emerson Sensi thermostat to install plus a $35 e-gift card annually in October thereafter
  • Participants with an Electrical Vehicle charger using ChargePoint will receive a $100 e-gift card upon enrollment in Power Response and $25 e-gift card annually in October thereafter.
  • Participants who sign up for program will receive a $100 gift card upon enrollment and $100 e-MasterCard card annually thereafter directly from Sunnova.
How will I be compensated for enrolling in Power Response?

An e-gift card will be sent to the email address associated with your account. To make changes to your email address, please call the CPA Power Response Program customer support center managed by AutoGrid at 888-292-0502 or email us at powerresponse@cleanpoweralliance.org.

What are the other reasons to participate in this program?
  • You may save energy which equals electricity bill savings.
  • You will be helping to save our environment from the harmful effects of excessive dirty fossil fuel usage.
  • You may help avoid a black out when the stress levels on the electricity grid are really high.
  • When you participate in this program you help CPA to lower the demand on the electricity grid.
When does this program start and end?

The CPA program starts January 2022. No end date is currently contemplated.  However, the program is subject to CPA’s terms and conditions, which are available here: https://cleanpoweralliance.org/cpa-power-response-terms-and-conditions.

How will my device be used during Demand Response events?

Your devices are adjusted during a DR event to reduce your energy consumption. You may override this adjustment.  The DR events typically last a few hours between 1pm-9pm on weekdays in the summer, but other times are possible.  More details are below.

Thermostats:

In the case of Google Nest and ecobee thermostats, you will be notified via the app and the thermostat display.  In addition, the house is pre-cooled (temperature setting is lowered) to eliminate any discomfort before each DR event starts.  Please visit the following links for more information:

Google Nest: https://support.google.com/googlenest/answer/9244031
ecobee: https://www.ecobee.com/en-us/eco-plus/community-energy-savings/

In the case of Emerson Sensi, if you have the app, you will be notified via the app and thermostat display. If you do not have the app you will be notified via the thermostat display of a DR event. Please visit the following link for more information:

https://sensi.emerson.com/en-us/support/active-savings-event

For all thermostats, you may opt out of the DR events. Please note that there will be no mandatory DR events.  However, lack of participation in DR events could impact your ability to remain in the Power Response program in the future.

Google Nest thermostats will not be accessed (controlled) more than 20 times from May-1 to Oct-31 of each year between 1-7 PM PST and 20 times from Nov-1 to the next Apr-31 between 6 AM-9 PM PST; no more than 3 times per week, and no more 4 hours in any given day, and not on weekends or holidays.

Ecobee and Emerson thermostats will not be accessed (controlled) more than 20 times from May-1 to Oct-31 of each year between 1-9 PM PST and 20 times from Nov-1 to the next Apr-31 between 6 AM-9 PM PST; no more than 3 times per week, and no more 4 hours in any given day, and not on weekends or holidays.

Electric Vehicle Chargers:

In the case of ChargePoint EV chargers, you will be notified by ChargePoint via email or text to your phone. The charging power may be reduced or rescheduled.  At the conclusion of the DR event, car charging will resume as normal. 

ChargePoint electric vehicle chargers will not be accessed (controlled) more than 100 hours per year in total; no more than 50 DR events in the year ranging in duration from 15 minutes to 4 hours. For events that last more than 15 minutes, a notification will be sent at least 1 hour prior to the start of the DR event; otherwise, no notification will be sent. There will be no more than 3 DR events that last more than 15 minutes in one week.  DR events can be scheduled weekdays, weekends, or holidays.

For Sunnova’s PowerGrid Protect™ Solar and Storage participants

Your battery is continuously optimized based on your home energy needs, weather, and solar availability. During DR events, your battery is programmed to fully supply your house with all the energy the battery is set up to support.  The battery will reserve 20% for emergency use at all times. During blackouts or scheduled Public Safety Power Shutoffs (PSPS) events by SCE, your battery will not be accessed by AutoGrid.

Please visit https://www.sce.com/wildfire/psps to learn more about PSPS events. 

Please visit https://www.sunnova.com/lp/powergrid-cpa/ to learn more about Sunnova’s PowerGrid Protect™ program. 

Your battery may be accessed (controlled) up to 100 times per year at any time of the day but not more than three consecutive days and not more than 5 hours each time. Your battery will always maintain a minimum of 20% of its charge at all times. Your battery will not be accessed in case of a black out or in case SCE has announced a public safety power shut-off (PSPS) event.

What is needed to enroll into the program?

Home WiFi to connect your device.

Your SCE account login to give access to your meter data. If you do not have an SCE login, you will be prompted to create one to continue. You will be guided through the steps on the main program page to login to your SCE account. As part of the enrollment process, you must agree to share your SCE meter data with AutoGrid, which is CPA’s program administrator for the Power Response program, and to make AutoGrid your Demand Response Provider (DRP).

How do I enroll into the program?

Please visit CPA Power Response webpage to enroll with three simple steps:

  1. Choose the device you wish to participate with and click on the link provided.
  2. Follow prompts to share your SCE meter data with AutoGrid. If you are enrolling multiple devices, you will only need to do this step once.
  3. Register your device into the program on a webpage specific for your device.

After completing these three steps you will be notified via email from powerresponse@cleanpoweralliance.org that your enrollment is pending. You will receive another email in approximately three to six weeks indicating the final status of your enrollment into the program.

Once enrolled in the program (see enrollment information below), you don’t need to do anything to participate. You will have the option to ‘Accept’ or ‘Decline’  DR event notifications*.

*Sunnova participants do not get notifications, but may view the activities of their battery through their Sunnova app. ChargePoint participants will be notified of events longer than 15 minutes.

How will I know if I am enrolled into the program?

You will be notified via email from powerresponse@cleanpoweralliance.org  that your enrollment is accepted or not accepted approximately three to six weeks after enrolling in the Power Response program. During the enrollment process, the California Independent System Operator (CAISO) will check to see that you are not currently enrolled in another conflicting DR program.  If the process with CAISO finds that you are currently enrolled in another conflicting DR program and you cannot be disenrolled from it you will receive a nonacceptance letter and will be unable to participate.

*Sunnova participants will be notified via email from Sunnova that your enrollment in the Power Response program is accepted or not accepted.

How will I know if I am enrolled in a conflicting DR program?

You will be notified by powerresponse@cleanpoweralliance.org email approximately three to six weeks after registering your device if there is a conflict when you are being enrolled in the Power Response Program.

Can I enroll more than one device in this program ?

Yes, you can enroll more than one eligible device in the Power Response program. You must register each device and comply with the program’s terms and conditions to receive the financial incentives.

I do not currently own any of the eligible technologies but would like to participate in this Program. Can I receive any assistance?

If you don't have any of the eligible technologies but would like to participate, please fill out the form here.  You may qualify for a free Sensi thermostat and additional incentives.

I have a programmable thermostat at my home that is not a “smart” thermostat. Can I still participate in the program?

No. At this time, we are not accepting customers with standard, non-wifi enabled thermostats.

How do I withdraw from the Power Response program?

You may withdraw from Power Response at any time with no financial penalty by contacting CPA’s Power Response customer support at 888-292-0502 or email  powerresponse@cleanpoweralliance. Please include your name and street address when requesting to unenroll. Hours of operation are 24/7. 

How many DR events will there be and how long are the events?

The number of DR events per year will depend on your device and grid conditions.

How will I be notified of a DR event?

Notification varies depending on the device or program. See “How will my device be used during Demand Response events?” above.

What if I am not able to respond to a DR event notification?

You will not be assessed any financial penalties for declining events. However, lack of participation in DR events could impact your ability to remain in the Power Response program in the future.

What data will I be sharing if I participate in this Program, and how will my data be stored?

Once you agree to share your meter data as part of the enrollment process, you will authorize AutoGrid to be your Demand Response Provider (DRP). As a result, AutoGrid will have access to some of your utility information, including the customer name associated with the account, the service address, rate schedule, meter type, electric usage, billing data, and if you are enrolled in a utility demand response program. This data will be kept in a secure location according to Fair Information Practices as prescribed by the California Public Utility Commission (CPUC) guidelines. For more information on the DRP authorization process and data protocols, refer to the CPUC website here. For more information on AutoGrid’s privacy policy  please visit https://www.auto-grid.com/privacy-policy/

More about CPA:

Founded in 2017, Clean Power Alliance is the locally operated electricity provider for 30 cities across Los Angeles County and Ventura County, as well as the unincorporated areas of both counties. CPA is the fifth largest electricity provider in California and the single largest provider of 100% renewable energy to customers in the nation. CPA serves approximately three million customers via one million customer accounts, providing clean renewable energy at competitive rates. To view CPA’s 2020 Impact Report, click here. To learn more about CPA, please visit cleanpoweralliance.org/aboutus.

Disclaimer: 

Google and Nest Learning Thermostat are trademarks of Google LLC. ecobee is a registered trademark of ecobee Inc. Ltd.
ChargePoint is a registered trademark of ChargePoint, Inc.
PowerGrid Protect™ is a registered trademark of Sunnova Energy Corp.
The Sensi logo is a trademark and service mark of Emerson Electric Co. © 2022