Customer Notices

Joint Rate Comparison Notices

Every year, customers receive Joint Rate Comparison mailers which show the estimated electricity costs with CPA or SCE. These are divided into four groups beginning with non-CARE residential customers. Then, residential customers on CARE, FERA, or Medical Baseline in communities with Lean Power or Clean Power as the preferred energy option; or in communities with 100% Green Power as the preferred energy option. The fourth mailer is for small commercial customers. This Joint Rate Comparison mailer was developed in partnership with SCE. FAQ: Find My Community’s Preferred Energy Option

Move-In Notices

New customers who are recent move-ins into Clean Power Alliance’s service territory will receive two enrollment notices.

2023  Move-In Mailer Green Power

2023  Move-In Mailer Clean Power

2023  Move-In Mailer Lean Power

Preferred Energy Option Notices

In October 2023, the default rate for residential and non-residential customers in Alhambra and Paramount changes. In October 2023, the default rate for LA County commercial customers changes. Customers will receive two notices by mail with information about CPA and the options and benefits we provide.

2023 Preferred Energy Option Mailers for Alhambra, LA County, and Paramount

Streetlight Enrollment

Archive of Past Notices (2018–2022)

2020 Residential and Non-Residential Enrollment Notices

Supplemental Enrollment
In December 2020, we will begin service for residential and non-residential customers who experienced a delayed enrollment in 2020 due to a SCE system issue.

In October 2020, we began service for residential and non-residential customers who experienced a delayed enrollment in 2020 due to a SCE system issue.

In September 2020, we began service for residential and non-residential customers who experienced a delayed enrollment in 2020 due to a SCE system issue.

In July 2020, we began service for residential and non-residential customers who experienced a delayed enrollment in 2020 due to a SCE system issue.

Westlake Village Enrollment
We started service in June 2020 for both residential and non-residential customers in Westlake Village. Customers received four (4) letters or notices by mail with information about Clean Power Alliance and the options and benefits we provide.

Default Rate Changes

In October 2020, the default rate for both residential and non-residential customers in Malibu, Sierra Madre, and Rolling Hills Estates changed. Customers received two (2) letters or notices by mail with information about Clean Power Alliance and the options and benefits we provide.

2019 Non-Residential Enrollment Notices

We started service in May 2019 for non-residential customers in the following cities and county (excluding the 3 communities that started non-residential service in 2018): Agoura Hills, Alhambra, Arcadia, Beverly Hills, Calabasas, Camarillo, Carson, Claremont, Culver City, Downey, Hawaiian Gardens, Hawthorne, Malibu, Manhattan Beach, Moorpark, Ojai, Oxnard, Paramount, Redondo Beach, Santa Monica, Sierra Madre, Simi Valley, Temple City, Thousand Oaks, Ventura, unincorporated Ventura County, West Hollywood, and Whittier. Customers received 4 notices by mail with information about Clean Power Alliance and the options and benefits we provide.

2019 Residential Enrollment Notices

We started service in February 2019 for residential customers in the following cities and counties: Agoura Hills, Alhambra, Arcadia, Beverly Hills, Calabasas, Camarillo, Carson, Claremont, Culver City, Downey, Hawaiian Gardens, Hawthorne, unincorporated Los Angeles County, Malibu, Manhattan Beach, Moorpark, Ojai, Oxnard, Paramount, Redondo Beach, Rolling Hills Estates, Santa Monica, Sierra Madre, Simi Valley, South Pasadena, Temple City, Thousand Oaks, Ventura, unincorporated Ventura County, West Hollywood, and Whittier. Customers received 4 notices by mail with information about Clean Power Alliance and the options and benefits we provide.

2018 Non-Residential Enrollment Notices

Service began for municipal and commercial customers in unincorporated Los Angeles County, Rolling Hills Estates, and South Pasadena in June 2018. They received 4 notices via mail in English and Spanish advising them of enrollment in Clean Power Alliance.

Unincorporated LA County and South Pasadena

Pre-enrollment Notices
Link to Pre-enrollment Notice #1
Link to Pre-enrollment Notice #2

Rolling Hills Estates

Pre-enrollment Notices
Link to Pre-enrollment Notice #1
Link to Pre-enrollment Notice #2

In addition to enrollment notices, customers also received a Joint Rate Comparison mailer which illustrates the estimated electricity costs with Clean Power Alliance or SCE for a typical small commercial customer. This Joint Rate Comparison mailer was developed in partnership with SCE.

For more information, check out our frequently asked questions.