Frequently Asked Questions

About Clean Power Alliance
What is Clean Power Alliance?

Clean Power Alliance is the new, locally controlled electricity provider in Southern California! We're a community-driven organization that believes in a clean energy future that is local, where communities are empowered and customers are given a choice about the source of their energy.

How does it work?

We "fill the wires" with cleaner electricity that we have purchased, and SCE continues to deliver your power, read your electric meter, send you one monthly bill, and provide the same maintenance and other services they always have.

Who governs and administers Clean Power Alliance?

Clean Power Alliance is a Joint Powers Authority (JPA) governed by a Board of Directors which includes an elected official from each member city and county. Having a Board of local elected officials means that ultimately, Clean Power Alliance answers to you! Our operations are administered by Clean Power Alliance staff.

How is Clean Power Alliance financed? Are any tax dollars used to finance or operate Clean Power Alliance?

Clean Power Alliance is a self-sustaining organization financed exclusively by the payments received from our customers based on the electricity they consume. Clean Power Alliance does not receive tax dollars. During its start-up phase, Clean Power Alliance received a $10 million loan from Los Angeles County and acquired additional credit from a private bank.

Does the Clean Power Alliance Board of Directors receive a salary or other payments?

No. Members of the Clean Power Alliance Board of Directors do not receive a salary or any financial benefits.

Clean Power Alliance Service
Where does Clean Power Alliance offer service?

Clean Power Alliance currently serves municipal and commercial customers in South Pasadena, Rolling Hills Estates, and unincorporated Los Angeles County. In the first half of 2019, Clean Power Alliance will roll out service to all customers in the following cities and counties: Agoura Hills, Alhambra, Arcadia, Beverly Hills, Calabasas, Camarillo, Carson, Claremont, Culver City, Downey, Hawaiian Gardens, Hawthorne, unincorporated Los Angeles County, Malibu, Manhattan Beach, Moorpark, Ojai, Oxnard, Paramount, Redondo Beach, Rolling Hills Estates, Santa Monica, Sierra Madre, Simi Valley, South Pasadena, Temple City, Thousand Oaks, Ventura, unincorporated Ventura County, West Hollywood, and Whittier. Unfortunately, residents and businesses outside the Clean Power Alliance service territory cannot receive service from Clean Power Alliance.

When did Clean Power Alliance begin serving customers?

Clean Power Alliance began serving municipal customers in unincorporated Los Angeles County in February 2018, and then added commercial and municipal customers in unincorporated Los Angeles County, Rolling Hills Estates, and South Pasadena in June 2018. Beginning in early 2019, using a phased approach, we will expand service to all remaining customers.

How much clean and renewable energy does Clean Power Alliance provide?

Clean Power Alliance purchases clean and renewable electricity on behalf of our customers. We currently offer three rate options, each with a different percentage of renewable energy.
Lean Power offers 36% renewable content at the lowest possible cost, with the added benefit of local management and control. Clean Power provides 50% renewable content and the opportunity to support building a cleaner future, all at cost competitive rates. 100% Green Power provides 100% renewable content and the opportunity to be an environmental champion and lead the way to a greener future!
Each member city or county of Clean Power Alliance has chosen a default option for their community, but you can always make your own energy choice and select the rate option that suits you, your business or your family best.

How do I know when my service begins?

All customers will receive a minimum of 4 notices by mail advising them of their enrollment in Clean Power Alliance; 2 before and 2 after the switch from SCE to Clean Power Alliance. Clean Power Alliance has begun service for municipal and commercial customers in South Pasadena, Rolling Hills Estates, and unincorporated LA County. We are rolling out service in 2019 to all customers in our service territory including the following cities and counties: Agoura Hills, Alhambra, Arcadia, Beverly Hills, Calabasas, Camarillo, Carson, Claremont, Culver City, Downey, Hawaiian Gardens, Hawthorne, Malibu, Manhattan Beach, Moorpark, Ojai, Oxnard, Paramount, Redondo Beach, Rolling Hills Estates, Santa Monica, Sierra Madre, Simi Valley, South Pasadena, Temple City, Thousand Oaks, Ventura, unincorporated Los Angeles County, and Ventura County, West Hollywood, and Whittier. To check your status, call us at 888-585-3788, or email us at customerservice@cleanpoweralliance.org.

My neighbor received a notice but I haven't received anything. Why?

Notices of Clean Power Alliance service are sent out to customers in eligible communities in phases, so if you have not yet received a notice it may be on the way. To check your status, call us at 888-585-3788, or email us at customerservice@cleanpoweralliance.org.

Why am I getting a letter/postcard from Clean Power Alliance?

The letter/postcard is a notification that your account is now eligible for Clean Power Alliance service. You don't have to do anything to be automatically enrolled in your community's default service option (either Lean Power, Clean Power, or 100% Green Power). You can also make your own choice and select a different Clean Power Alliance offering. We're required by state law to contact you in writing at least four times, so you'll probably be hearing from us again soon!

I just moved to a new address and I want to establish service. How do I sign up? Can I participate now if I'm not already a customer?

Establishing service is easy. There are no extra steps to set up service with Clean Power Alliance. Simply contact SCE at 1-800-655-4555 one week before you need electricity at your new address and schedule an appointment. New customers who move into the Clean Power Alliance service area are automatically enrolled into Clean Power Alliance and will be mailed two notices within the first sixty days of service with information about their options.

Can I participate now if I'm not already a customer?

Clean Power Alliance already serves municipal and commercial customers in unincorporated Los Angeles County, South Pasadena, and Rolling Hills Estates. We are rolling out service to the rest of our service area in 2019. Once Clean Power Alliance launches in your community, you won't need to do anything to become our customer. You will receive a minimum of 4 notices by mail letting you know you're being enrolled in Clean Power Alliance and providing information about your new options. You can also always check your status by calling us at 888-585-3788, or emailing us at customerservice@cleanpoweralliance.org.

I am a Los Angeles Department of Water and Power (LADWP) customer. Will I ever be able to receive service from Clean Power Alliance?

LADWP is a municipal utility with an exclusive monopoly granted by the Los Angeles City Charter to provide electricity utility service for residents and businesses in the City of Los Angeles. A change would require a citizen vote to amend the charter. As such, Clean Power Alliance is not able to offer service to customers in LADWP service area.

Can I participate in Clean Power Alliance if I am not in a member city or county?

Unfortunately you can only participate if you are located within the Clean Power Alliance service area. To find out if you are located in our service area, view our map here or a list of our enrolled cities and counties here. Becoming part of Clean Power Alliance service territory is an action taken by eligible local governments not already served by a municipal utility.

Why was I enrolled into Clean Power Alliance?

In 2002, California passed a law that allows local governments to join together to purchase electricity on behalf of their community members. You now have the power to choose who provides your energy, Clean Power Alliance or SCE.

How do I opt out?

While we don’t want you to miss out on the benefits Clean Power Alliance offers, you always have the choice to opt out. Once you receive an enrollment notice in the mail from us, you can opt out here or by calling us at 888-585-3788. Please have your SCE bill on hand because we will need your account information to process your request.

Can I return to Clean Power Alliance after I opt out?

Yes, we’d love to welcome you back! Customers who opt out before starting Clean Power Alliance service or within the first 60 days of our service may return at any time by calling us at 888-585-3788 or emailing us at customerservice@cleanpoweralliance.org. Customers who opt out after the first 60 days of service with Clean Power Alliance must complete this SCE form to return to Clean Power Alliance, will be charged a one-time account processing fee by SCE, and will be prevented by SCE from returning to Clean Power Alliance for twelve months.

Is there a fee for opting out?

No. Clean Power Alliance does not charge any fees for opting out.

Rates & Billing
What are Clean Power Alliance's Lean Power, Clean Power, and 100% Green Power options?

Clean Power Alliance offers three rate options designed to suit the diverse needs of our communities. Lean Power offers 36% renewable content at the lowest possible cost, with the added benefit of local management and control. Clean Power offers 50% renewable content and the opportunity to support building a cleaner future, all at cost competitive rates. 100% Green Power offers 100% renewable content and the opportunity to be an environmental champion and lead the way to a greener future!

Can I switch between Lean Power, Clean Power, and 100% Green Power?

Yes! While you are automatically enrolled in the service option selected by your community’s representatives, you can “opt up” or “opt down” to another rate option at any time. And if you want to switch back again, choose your preferred option online here or call us at 888-585-3788 to make the change. Please have your SCE bill on hand because you will need your account information to process your request.

How do Clean Power Alliance’s rates compare to SCE?

Clean Power Alliance offers cleaner power at competitive rates. You can learn more about how your monthly bill will change with Clean Power Alliance using our bill comparison tool. You can also view our rates sheets or contact us at customerservice@cleanpoweralliance.org for a bill comparison.

How does Clean Power Alliance set its rates?

Clean Power Alliance rates are typically set annually by the Board of Directors based on the projected cost of energy, so you’ll have a steady, predictable outlook on your rates. Unlike the rates of the local investor-owned utilities, which are set by the California Public Utilities Commission in San Francisco, Clean Power Alliance rates are set right here in our community. The Clean Power Alliance Board of Directors, which governs Clean Power Alliance, is committed to providing our community’s residents, businesses, and organizations with cleaner energy options at competitive rates.

Do I have to participate in Clean Power Alliance? Can I opt out?

You get to decide! Clean Power Alliance offers cleaner energy at competitive rates, plus other community benefits such as local management and control. The State Legislature designed community choice programs like Clean Power Alliance to automatically enroll eligible customers. However, any customer may opt out of Clean Power Alliance service. The choice is yours.

When can I opt out?

You can opt out of Clean Power Alliance service once you receive an enrollment notice. Before then, you aren't in our system yet so there's nothing to "opt out" of.

Do I get billed separately by Clean Power Alliance?

No. We work together with SCE so that you get just one bill each month. When you begin receiving our electric generation service, the charges for generation that used to come from SCE are replaced by charges from Clean Power Alliance. SCE will continue to charge for the transmission and delivery of electricity at the same rates they always have. Your bill will include your service account(s) for SCE's transmission and delivery service and a new service account (or accounts) for Clean Power Alliance's generation service.

Who will send me my bill?

SCE will continue to send you your bill. Only a few lines on the bill change since the charges for power generation will now come from Clean Power Alliance instead of SCE. Your bill will include your service account(s) for SCE's transmission and delivery service and a new service account (or accounts) for Clean Power Alliance's generation service.

What are PCIA and other fees?

SCE charges Clean Power Alliance customers a Power Charge Indifference Adjustment (PCIA) and a Franchise Fee Surcharge. Both fees are calculated based on your monthly energy usage (in kilowatt-hours, or kWh). The PCIA, commonly referred to as an “exit fee”, is intended to ensure that customers who switch to Clean Power Alliance pay for energy that was acquired by SCE to serve them prior to their switch. The franchise fee pays for SCE's right to use public streets to run electric service to your home or business. These costs are always included in Clean Power Alliance's cost comparisons.

Who do I call with questions about my bill?

If you ever have questions about the Clean Power Alliance portion of your bill, you can call us at 888-585-3788, or email us at customerservice@cleanpoweralliance.org. If you have questions about any other portion of your bill, you can contact SCE at 800-655-4555. For a handy resource on understanding your bill, view our "Understanding Your Bill" page here.

Special Programs
Will I still receive my CARE, FERA, Medical Baseline, Level Pay or Summer Discounts with Clean Power Alliance?

Yes. CARE, FERA, Medical Baseline, Level Pay, and Summer Discounts are available to qualified Clean Power Alliance customers and provide the same discount regardless of enrollment with Clean Power Alliance. Customers enrolled in Clean Power Alliance continue to receive their CARE, FERA, Medical Baseline, Level Pay or Summer Discounts on their SCE delivery charges; there is no need to reapply with Clean Power Alliance. New enrollments or renewals must still be done through SCE's customer service website or by calling SCE at 800-655-4555.

How does Clean Power Alliance affect me if I have existing Direct Access (DA) arrangements?

Any existing direct access service accounts will not be automatically enrolled in Clean Power Alliance service. However, those customers can choose to become Clean Power Alliance customers when their direct access contracts expire. Special direct access termination provisions may apply for customers who wish to end their direct access contracts early. Please contact our customer service center if you are a direct access customer and wish to get a rate comparison from Clean Power Alliance.

Does Clean Power Alliance offer a Net Energy Metering (NEM) program for qualified solar electric and other distributed generation systems?

Yes! Through Clean Power Alliance's NEM program, customers with net energy metering systems can receive bill credits and even receive cash back when their systems produce more energy than they use over a 12-month period.

How do I enroll in Clean Power Alliance’s NEM program?

Clean Power Alliance customers who are already enrolled in Southern California Edison (SCE)’s NEM program will automatically be enrolled in Clean Power Alliance’s NEM program. Upon your enrollment with Clean Power Alliance, you will be trued-up with SCE, and you will be switched to Clean Power Alliance’s NEM program on your next meter read date. If you are new to net energy metering, please contact SCE at (800) 974-2356 to submit your interconnection application. Once you’ve completed the SCE NEM enrollment process, you will automatically be enrolled in Clean Power Alliance’s NEM program if you are an eligible Clean Power Alliance customer.

How does NEM work with Clean Power Alliance?

With Clean Power Alliance, nothing changes about your electric service other than who supplies the electricity generation. Southern California Edison (SCE) will continue to be responsible for monthly NEM electricity delivery service charges and credits, and Clean Power Alliance will be responsible for monthly NEM electricity generation charges and credits. Once your account transfers to Clean Power Alliance’s NEM program, you will be eligible for Net Surplus Compensation (NSC) from Clean Power Alliance and will no longer be eligible for SCE’s NSC rate.

What is Clean Power Alliance’s Net Surplus Compensation Rate (NSC)?

Clean Power Alliance’s current Net Surplus Compensation Rate (NSC) is $0.06 per kilowatt hour, approximately double Southern California Edison’s current NSC rate.

When is Clean Power Alliance’s relevant period?

When a NEM customer is enrolled into Clean Power Alliance, their account is trued up and their current relevant period ends. A new relevant period will begin on the customer's enrollment date. Clean Power Alliance will true up all NEM customers on an annual basis each April. At the time of the annual true up, Clean Power Alliance will provide a cash out for any credits greater than $100 for customers that are net generators. Credits of less than $100 value will roll over for the next annual period. If you are enrolled as a Clean Power Alliance customer prior to April 2019, your relevant period may be longer than 12 months for the first year of service.

What will happen to my credits when transferring to Clean Power Alliance?

SCE will true up your account at the time you transfer to Clean Power Alliance. Any SCE energy charges not offset by energy credits at the time of true-up will be billed to you. Any SCE energy credits that exceed energy charges are set to zero for the start of the new relevant period, and if you are a Net Generator, you will receive a Net Surplus Compensation (NSC) check from SCE calculated at their current NSC rate. Once your account(s) transfers to Clean Power Alliance’s NEM program, it will be eligible for Net Surplus Compensation (NSC) from Clean Power Alliance that is currently approximately double the amount offered by SCE ($0.06/kWh generation credit). In most cases, the loss of SCE energy credits at the time of account transfer will be offset over time by the higher NSC rate with Clean Power Alliance.

What if I am grandfathered into SCE’s NEM 1.0 program?

Automatic enrollment in Clean Power Alliance’s NEM program will not affect the grandfathered status of NEM 1.0 customers. NEM 1.0 customers will continue to retain the grandfathered elements of the program after the switch, while also enjoying the Clean Power Alliance’s higher Net Surplus Compensation rate.

What is EDI billing?

Electronic Data Interchange, or EDI, allows customers with an EDI infrastructure to exchange billing data between organizations and offers benefits to larger companies. Once a customer is enrolled in EDI billing their bills are sent electronically.

How is EDI different with Clean Power Alliance than with SCE?

EDI billing customers with approved vendors will be automatically enrolled in their community’s chosen Clean Power Alliance rate, and their EDI billing service will not be interrupted. Nothing will change about your electric service other than who procures your electricity generation. SCE will continue to deliver power, send just one bill, and be responsible for resolving any electricity service issues. There are no duplicate or double charges and Clean Power Alliance charges simply replace what SCE would otherwise charge you for generation.

Who are your approved EDI vendors?

The following EDI vendors are approved for Clean Power Alliance customers: Engie Insight, NISC, Amerigas, Xebec, Cass Information Systems, Sterling Commerce, Transentric, Avanade, and Intertrade. SCE is working to test and approve additional EDI vendors for Clean Power Alliance, so please check our Understanding Your Bill page for the most up-to-date list!

My EDI billing vendor isn’t on your list. What now?

We apologize for this inconvenience! SCE is working to test and approve EDI billing vendors for Clean Power Alliance service so please check back soon. Your account(s) is scheduled to be temporarily removed from EDI Billing when your Clean Power Alliance service begins, and you will begin receiving a hard-copy bill sent to the mailing address on file with SCE. We are working closely with SCE to get vendors approved, and once your EDI Billing vendor has completed Clean Power Alliance bill testing, you can return your account(s) to EDI Billing. Customers can re-establish EDI billing service by sending an email to EEDI@sce.com and requesting to receive EDI.

How are Green Rates different with Clean Power Alliance than with SCE?

Customers in SCE’s 50% or 100% Green Rate do not have to do anything to be moved directly in our comparable program. Customers enrolled in SCE's 50% Green Rate will be transferred to Clean Power, with 50% renewable content and the opportunity to support building a cleaner future, all at cost competitive rates. Customers enrolled in SCE's 100% Green Rate will be transferred to 100% Green Power, with 100% renewable content and the opportunity to be an environmental champion and lead the way to a greener future!
Clean Power Alliance is required to conduct the same rigorous reporting and verification on our energy procurement used by California utilities such as SCE. With Clean Power Alliance nothing changes about your electric service other than who procures your electricity generation. SCE will continue to deliver power, send just one bill, and be responsible for resolving any electricity service issues. No action is needed in order to begin receiving the same amount of clean energy, now at more competitive rates!

What is SLRP?

Scheduled Load Reduction Program, or SLRP, is a program offered by SCE to qualified bundled-service customers whose average monthly demand is 100 kW or above. With SLRP, you can receive a $0.10 per kW hour credit on your bill for reducing load on pre-scheduled days and times on weekdays during the summer months of June 1 through September 30.

How is SLRP different with Clean Power Alliance than with SCE?

SCE’s SLRP program is not currently available under Clean Power Alliance service. While SLRP offers targeted rate discounts for curtailing power at peak load times, Clean Power Alliance offers lower rates year-round, offsetting your lost savings during peak hours. When you become eligible for Clean Power Alliance service, your participation in the SLRP program is schedule to end and your account will automatically be moved to Clean Power Alliance service. You don't have to do anything to be automatically enrolled in the default option selected by your community, but you can always make your own energy choice and select a different offering (learn about our options here). When your service account(s) transfer to Clean Power Alliance, SCE and Clean Power Alliance will work together closely to continue providing your account(s) with electricity service.

When will you offer an SLRP Program? Will you ever offer an SLRP Program?

Although Clean Power Alliance does not currently offer an equivalent program, we may offer one in the future. As Clean Power Alliance grows, we will continue adding programs and services to best meet the priorities and needs of our community.

Partnering with SCE
Does Clean Power Alliance replace SCE?

No. SCE continues to deliver power, provide maintenance services, send just one bill and resolve any electricity service issues. Clean Power Alliance provides electric generation by purchasing power on your behalf. We simply replace the fee SCE would charge you if they were providing your electric generation service.

Are Clean Power Alliance customers still eligible to obtain rebates from SCE for energy efficiency and solar electric systems?

Yes. The California Public Utilities Commission authorizes SCE to collect fees (called public goods charges) from all customers to fund energy efficiency and renewable energy incentive programs. SCE still collects these fees from Clean Power Alliance customers, so you remain eligible for these incentives and services.

Can SCE raise delivery fees on Clean Power Alliance customers above those of non-Clean Power Alliance customers?

No. SCE must provide the same rates for all customers in their service area whether or not they receive electricity from Clean Power Alliance or any other energy service provider.

Community Choice Aggregation
Clean Power Alliance operates as a Community Choice Aggregation program. So, what is Community Choice Aggregation?

Community Choice Aggregation (CCA) offers an opportunity for California cities and counties to become their own electricity provider. They were permitted in California by Assembly Bill 117 following the energy crisis of 2000-2001. CCAs differ from traditional investor owned utilities such as SCE because they allow communities to take control of purchasing their own power, make energy decisions locally, and reinvest funds back into their communities. They are also different from publicly-owned utilities such as Los Angeles Department of Water and Power, which are not regulated by the California Public Utilities Commission (CPUC).

Why is Clean Power Alliance enrollment automatic and why do I have to opt out in order to stay with SCE?

California’s community choice aggregation law, AB 117, requires community choice energy to be the default electricity provider over investor-owned utility companies such as SCE. So, Clean Power Alliance operates as an opt out program, but we were created to give our communities new energy options so choice is very important to us. We provide four written notices to our customers when beginning service so that you can make informed decisions regarding the type of electricity you want, where your electricity comes from and how your dollars are spent.

Are Community Choice Aggregation programs like Clean Power Alliance reliable? Will we have enough power?

Yes. Resource Adequacy (RA) is a program of the California Public Utilities Commission (CPUC) to ensure reliable electric service in California. This program requires Clean Power Alliance and other electricity providers to purchase enough power to meet customers' anticipated needs, plus reserves that can be called upon if they are needed in an emergency. Clean Power Alliance is required to meet the same resource adequacy and reliability standards as investor-owned utilities such as SCE.

Smart Meters
What is Clean Power Alliance’s position on “Smart Meters”? Are you going to change my meter?

Clean Power Alliance provides electricity generation, while SCE owns and maintains the distribution system ("the grid"), which includes meters. Clean Power Alliance does not have any control over whether or not our customers receive Smart Meters from SCE.

Will I be able to opt out of a Smart Meter if I join Clean Power Alliance?

No, Clean Power Alliance service does not opt you out of a Smart Meter. Clean Power Alliance provides electricity generation only. SCE owns and maintains the energy distribution system, including the meters at your home or business. If you wish to opt out of a Smart Meter, please contact SCE directly.

Clean & Renewable Energy
Where does Clean Power Alliance’s power come from?

Clean Power Alliance’s energy is procured on behalf of its member communities from mostly non-polluting, clean and renewable sources such as solar, wind, and hydroelectric power. We do not use coal or nuclear power. The projects that produce our electricity are located in California and on the western grid. The exact proportion of each source varies with time, based on demand and availability.

Where does Clean Power Alliance get its electricity? What are the sources of power for Clean Power Alliance and where are they located?

Clean Power Alliance gets its electricity from suppliers that have gone through a rigorous qualification and selection process. These suppliers, much like SCE, get their electricity from a variety of generation sources. Our Lean Power includes at least 36% renewable power at the lowest possible cost, with the added benefit of local management and control. Clean Power provides electricity from 50% renewable sources and the opportunity to support building a cleaner future, all at cost competitive rates. 100% Green Power provides electricity from 100% renewable sources at cost competitive rates. The exact proportion of each option varies with time, based on demand and availability.

How does Clean Power Alliance procure power?

Clean Power Alliance contracts with private firms to procure energy. Moving forward, we plan to procure steadily increasing amounts of renewable energy, including locally-generated power that develops our economy and provides jobs in our communities.

How can I be sure Clean Power Alliance is actually procuring renewable energy on my behalf?

We are required to report to the California Public Utilities Commission (CPUC) and California Energy Commission (CEC) on an annual basis to verify the amount of renewable energy procured for our customers. This is the same standard used by California utilities such as SCE for verification purposes.

How much clean and renewable energy does Clean Power Alliance provide?

Each of our electricity offerings, Lean Power, Clean Power, and 100% Green Power, has a different percentage of renewable energy. Each member city and county of Clean Power Alliance has chosen a default option for their community, but you can always make your own energy choice and select the rate option that best suits your unique needs.

What is the difference between clean and renewable energy?

Clean energy is carbon-free energy that creates little to no greenhouse gas (GHG) emissions and comes from sources such as hydroelectric power. Renewable energy comes from resources that are naturally replenished such as solar, wind, and geothermal heat. Unlike fossil fuels, such as oil, natural gas, and coal, which cannot be replaced (and produce GHG emissions), renewable energy regenerates naturally in a short period of time.

What are Renewable Energy Certificates? Does Clean Power Alliance use them?

Renewable Energy Certificates (RECs) are tools used to represent the environmental, non-power qualities of electricity generation. “Unbundled” RECs enable the renewable attributes of energy to be sold separately from the energy itself. This allows people to support far away sources of renewables that they might not be able to receive over the grid. Clean Power Alliance does not use “unbundled” RECs to reduce our reported emissions. All Clean Power Alliance RECs are bundled with actual energy supply.