Expert Energy Guidance

The Energy Team is here to help CPA customers with everything from energy upgrade assessments to providing information on ways to access available rebates for homes or small businesses – all at no charge. Together, we can advance clean energy to contribute to a more sustainable future.

We provide three convenient ways to connect with us. 

1

Reach out directly​

The energy team is looking forward to hearing from you.

Chat? Call? Email?

2

Fill out the welcome form

While optional, it will assist us in providing better support.

3

Browse on your own 



Explore our partner resources for energy upgrades for your home or small business.

If you're not ready to speak with an Energy Team member, browse at your own pace and find the information that best meets your needs. Below you can find information from CPA, ENERGYSTAR® and the Switch Is On.

There are multiple ways to connect with the CPA Energy Team

Call. Monday - Friday 9-5 PT

If it’s about energy, our team can help.
 (866) 982-3080

Email.

Like to write? We do, too!
EnergyTeam@cleanpoweralliance.org

Chat. Monday - Friday 9-5 PT

With a real Energy Team member—no automated responses.
(All it takes is a couple of clicks)

FAQs

What is the Energy Team?
  • The Energy Team is a Clean Power Alliance initiative designed to provide personalized energy solutions regarding energy efficiency and electrification upgrades to help residential and small business customers make informed decisions.

  • The Energy Team provides free virtual energy assessments and customized electrification plans to help guide customer decisions about what upgrades to pursue and how to maximize cost savings from local, state, and federal rebates.

  • To get started, fill out our Welcome Form and then schedule a time to talk to an Energy Team member.
  • Why should I fill out the Welcome Form?
    • This form will help our Energy Team determine if you are eligible for the service and identify the best way to provide support for your electrification projects.

     

    • All information you share in the Welcome Form, with Energy Team members, and on the virtual energy assessment, will remain confidential with CPA and its partner, CLEAResult.

     

    • Though you do not have to fill out a Welcome Form to receive support from the Energy Team, this will be the quickest way to get customized support.
    What does the Energy Team offer?
    • Personalized technical assistance
    • Virtual energy assessments and custom electrification plans
    • Links to contractor-finding tools and reviews of bids and proposals
    • Assistance finding eligible rebates and tax credits
    • Referrals to Clean Power Alliance programs and other offerings
    Who can access the Energy Team?

    Residential and small business customers of CPA 

    What are the Energy Team hours of operation?

    9:00am – 5:00pm Monday – Friday except for federal holidays

    Is Energy Team’s information data-driven?

    Yes, our information is unbiased and focused solely on providing the best options for you to make energy decisions. We aim to offer objective information based on your individual circumstances. Clean Power Alliance is a not for profit and does not receive any incentives from our recommendations.

    I heard about this service from a friend. How do I know if I’m a CPA customer?
    • To determine if you are a CPA customer, go to page 5 of your electricity bill. There, under “Supply/Generation”, you will see Clean Power Alliance listed if you are a CPA customer.

     

     


    Is there any cost to participate?
  • All aspects of this service are offered at no charge for eligible CPA customers.

  • Any upgrade projects you choose to undertake will be agreements between you and the contractor you select and will have associated costs.
  • Who is CLEAResult?

    CPA has partnered with CLEAResult to provide the Energy Team service and online comparison tools. CLEAResult provides energy efficiency, energy transition, and sustainability solutions across North America.

    I’m new to electrification. What’s the best way to get started?

    The easiest way to get started is by telling us a little bit about you and your needs in our Welcome Form. An Energy Team member will get back to you regarding next steps to begin creating a custom plan for achieving your electrification goals.

     

    I’m already in the process of electrifying my home or business. How can this service help me?

    If you have work already in progress or recently completed a project, the Energy Team service can provide impartial guidance about working with your contractor, help answer technical or work quality questions, and determine whether you may be eligible for rebates or tax credits.

    What is a Virtual Energy Assessment?
    • Energy Team’s Virtual Energy Assessment is a no-charge offering where one of our advisors uses the camera on your smartphone to guide you through an evaluation of your home or small business to identify electrification opportunities. We'll also be looking for energy efficiency opportunities and determining your electrical panel’s capacity for existing and future upgrades. After the assessment is completed, you’ll receive a custom plan that can help you make decisions about the next steps to electrify your home or small business.
     
    • Customers can expect a Virtual Energy Assessment to take anywhere from 30 minutes to an hour. Please note, the assessment’s duration depends on the size of your home or business, equipment locations, and accessibility.
    • To prepare for your Virtual Energy Assessment, please:

          • Have your cell phone ready for the appointment. If possible, please connect it to a Wi-Fi network.
          • Check to make sure you know where all major equipment and appliances are located, and that they are accessible (e.g., furnace, air conditioner, water heater, clothes dryer, refrigerator(s) and freezer(s), cooking equipment, etc.)
          • Ensure access to your main electrical panel is clear and unobstructed.
          • Find a copy of your most recent utility bill (optional)
          • The Virtual Energy Assessment is performed through your phone’s internet browser. No unique applications need to be installed; however, the browser will need to access your phone’s camera, microphone, and speaker.
    Why should I electrify my home or business?

    There are numerous benefits to choosing to go electric, including:

      • Making your home or small business more efficient
      • Helping to reduce your energy usage and energy bill, particularly when switching to an electric heat pump water heater or furnace.
      • Improving indoor air quality
      • Lowering greenhouse gas emissions

     

    Can I use my own contractor?

    The Energy Team can help you find contractors and compare bids, but the decision of who does the work on your home or business is up to you. We always recommend working with a licensed contractor and that you receive multiple bids.

    How do I find and select a contractor?

    The Energy Team has links to contractor-finding tools from the Switch Is On. The Switch Is On is used by TECH Clean California and utility rebate programs throughout the state to help residents find local contractors with electric upgrade experience. Energy Team members are available to help you review differences between multiple contractor bids.

     

    How can I stay informed about updates or new initiatives of the Energy Team?

    You can stay updated by subscribing to our CPA newsletter, following us on social media, or regularly visiting our website for the latest news and information.

    Who can I contact if I have more questions about the Energy Team service?

    For any additional questions or concerns, please contact our support team through our website’s Welcome Form or by phone. We’re here to help!

     

    What other CPA programs am I eligible for?

     

     

    • You can also ask our Energy Team, and they will be happy to tell you more about these programs!