TOU-SMART Pilot Terms of Service

You have been selected to be enrolled in CPA’s TOU-SMART Pilot, subject to the following terms of service.

Enrollment. Your account will be automatically enrolled on CPA’s TOU-SMART rate on your first meter read date on or after October 1, 2026.  

Pricing.  The TOU-SMART rate offers $0/kWh generation rates during the hours of 8:00 AM to 4:00 PM. TOU-SMART rates, including any associated energy content, are subject to change and changes are adopted at duly noticed public meetings of CPA’s Board of Directors, agendas available at cleanpoweralliance.org/agendas.   

Billing. The TOU-SMART rate will replace your TOU-D-PRIME rate for CPA electricity generation charges on your monthly Southern California Edison (SCE) bill.   

Participant Eligibility. Customers selected for the Pilot must: (a) have been served by CPA and have been on the TOU-D-PRIME rate for at least 12 months, and (b) not be on Net Energy Metering (NEM) or Solar Billing Plan (SBP) rates. Within the eligible pool, participants will be selected randomly to provide a representative sample of CPA customers. Eligible customers may voluntarily enroll in the Pilot by contacting CPA at 888-585-3788 or customerservice@cleanpoweralliance.org  before October 1, 2026.

Customer Disenrollment. Customers may disenroll from the Pilot at any time here or by contacting CPA at 888-585-3788 or customerservice@cleanpoweralliance.org. Customers who change their SCE rate from TOU-D-PRIME to a different residential rate will be automatically disenrolled from the Pilot.

Bill Protection. Pilot participants who experience higher bills on TOU-SMART than they would have on TOU-D-PRIME will receive a bill credit for the difference at the end of each 12-month period of the Pilot, or sooner if their account is closed or disenrolled from the Pilot for any reason. Customers whose total bills over the first year of the Pilot are more than 15% higher than they would have been on TOU-D-PRIME will be automatically disenrolled from the Pilot at the end of year 1 and may voluntarily re-enroll by contacting CPA Customer Service.

Pilot Duration. The Pilot will run for two years from October 2026 through September 2028. At the end of the Pilot, CPA may automatically switch participants back to the TOU-D-PRIME rate or may continue their enrollment on the TOU-SMART rate. Prior to the end of the Pilot CPA will notify customers about their options to continue on the TOU-SMART rate, return to the TOU-D-PRIME rate, or switch to a different rate option after the Pilot has ended.

Reservation of Rights. CPA reserves the right to modify, suspend, or terminate, one or more components or all of this Pilot. CPA will issue bill protection credits to any eligible Pilot participants upon termination of the Pilot. 

Customer Notification. Customers will receive two notices by mail approximately 60 days and 30 days prior to being enrolled in the Pilot informing them of their selection for the Pilot and their enrollment options under the Pilot. 

Confidentiality. CPA will maintain the confidentiality of all individual customer data in accordance with CPA’s Privacy Policy (cleanpoweralliance.org/privacy-policy) and all applicable state laws. 

 Limitation of Liability: FOR ANY ACT OR OMISSION IN THE PERFORMANCE OF THIS PILOT, THE SOLE AND EXCLUSIVE REMEDY SHALL BE THE AMOUNT OF DIRECT DAMAGE ACTUALLY INCURRED.  IN NO EVENT SHALL ANY PARTY SUBJECT TO THIS PILOT BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, BUSINESS INTERRUPTION DAMAGES, OR TO ATTORNEY’S FEES WHETHER IN CONTRACT, TORT, OR STRICT LIABILITY.

CPA Terms of Service: In addition to the terms specified here, CPA’s general terms of service (available at cleanpoweralliance.org/terms-and-conditions/) will continue to apply to customers enrolled in the Pilot.  If any part of Pilot’s terms of service is in conflict with the general terms of service, the Pilot’s terms will apply.