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Notice of accessing, collecting, storing, using and disclosing energy usage information.
Clean Power Alliance, its employees, agents, contractors, and affiliates shall maintain the confidentiality of individual customers’ names, service addresses, billing addresses, telephone numbers, email addresses, account numbers, and electricity consumption, except where reasonably necessary to conduct Clean Power Alliance’s business or to provide services to customers pursuant to the “Rules Regarding Privacy and Security Protections for Energy Usage Data” issued by the California Public Utilities Commission (CPUC). Examples of reasonably necessary business purposes include but are not limited to when such disclosure is necessary (a) to comply with law, regulation, or court order; (b) to enable Clean Power Alliance to provide service to its customers; (c) to collect unpaid bills; (d) to obtain and provide credit reporting information; (e) to resolve customer disputes or inquiries; (f) to communicate about demand response, energy efficiency, energy management, and conservation programs; or (g) in a situation of imminent threat to life or property. Clean Power Alliance shall not, under any circumstance, disclose customer information for third-party telemarketing, e-mail, or direct mail solicitation. Aggregated data that cannot be traced to specific customers may be released at Clean Power Alliance’s discretion.
Customer data, including individual customer names, addresses, and electric energy usage data, is collected via SCE’s metering systems. Clean Power Alliance may share customer data with contractors and vendors for purposes of providing services and operating programs. Contractors and vendors are required to agree to only use customer data for program operational purposes and protect it under the same standards as Clean Power Alliance. Clean Power Alliance maintains customer-specific energy usage and billing information for only as long as is reasonably necessary, typically not more than five years unless otherwise required by law or regulation.
Customers having any questions or concerns regarding the collection, storage, use, or distribution of customer information, or who wish to view, inquire about, or dispute any customer information held by Clean Power Alliance or limit the collection, use, or disclosure of such information, may contact us using the following options:
Mail: Clean Power Alliance, 801 S. Grand Ave, Ste 400 Los Angeles, CA 90017
Email: customerconfidentiality@cleanpoweralliance.org