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Save energy, earn money

For residents in eligible multifamily properties

Save energy, earn money

USING POWER FOR GOOD

The Power Response Multifamily Community Program incentivizes properties and their residents to work together to reduce energy

CPA’s Power Response Multifamily Community Program is an incentivized energy-saving Program for eligible multifamily residents. The Program provides smart thermostats and financial incentives to residents for their participation. When energy use is higher than seasonally projected, participants can save energy to lower costs, create healthier communities and a cleaner grid.

When CPA Power Response customers adjust their energy use, together they are improving air quality and supporting power reliability.

Together, CPA Power Response participants
can reduce 800,000 kilowatt hours of energy.
That is equivalent to taking 100 homes off the grid for a year.

HOW IT WORKS

If your property qualifies for the Power Response Multifamily Program, reach out to your property manager to enroll. After enrolling, your property manager will install a free smart thermostat that automatically responds to Energy Saving Events. The smart thermostats will help you use less energy when cooling and heating spaces, without experiencing uncomfortable temperature changes. You can override the adjustment or simply allow the temperature adjustments to enjoy the benefits.

Not sure if your building is enrolled and/or qualifies for the Power Response Multifamily Community Program? Share this webpage with your building manager to learn your building’s eligibility and participation.

WHAT YOU CAN EXPECT ONCE ENROLLED

CPA will send enrolled customers an email notification when an Energy Saving Event is scheduled. Your smart thermostat will also notify you via push notification. Enrolled customers who have the app will be notified via the app and thermostat display.

When an Energy Saving Event is called:

  • Smart thermostats will automatically adjust settings to reduce energy use during an Energy Saving Event, the adjustments are small and designed to have little impact on your comfort
  • After any Energy Saving Event, your thermostat will resume normal operation
  • Energy Saving Events generally occur from 4-9 PM on weekdays for about 1-4 hours
  • Energy Saving Events are year-round, and will not exceed 20 events per season
  • You may always opt out of Energy Saving Events by adjusting the thermostat

CPA will send enrolled customers an email notification when an Energy Saving Event is scheduled. Your smart thermostat will also notify you via push notification. Enrolled customers who have the app will be notified via the app and thermostat display.

When an Energy Saving Event is called:

  • Smart thermostats will automatically adjust settings to reduce energy use during an Energy Saving Event, the adjustments are small and designed to have little impact on your comfort
  • After any Energy Saving Event, your thermostat will resume normal operation
  • Energy Saving Events generally occur from 4-9 PM on weekdays for about 1-4 hours
  • Energy Saving Events are year-round, and will not exceed 20 events per season
  • You may always opt out of Energy Saving Events by adjusting the thermostat

RESIDENT INCENTIVES

Qualified residents who enroll will receive the following benefits for participating:
  • $20 digital gift card upon enrolling
  • Free smart thermostat per unit
  • Annual $40 digital gift card for continued program participation

4-STEPS TO ENROLL YOUR BUILDING

1.

Receive link to register from your building manager and start your enrollment.

2.

Securely share your utility usage data with the Power Response Program via SCE’s form.

3.

Receive updates about thermostat installation from your building manager.

4.

Once your thermostat is installed and activated, you will be enrolled and ready to participate in Energy Saving Events

1.

Receive link to register from your building manager and start your enrollment.

2.

Securely share your utility usage data with the Power Response Program via SCE’s form.

3.

Receive updates about thermostat installation from your building manager.

4.

Once your thermostat is installed and activated, you will be enrolled and ready to participate in Energy Saving Events

Download the Power Response
Multifamily Community Program
Fact Sheet here

If you are a resident interested in participating or learning more about the Power Response Program, please email powerresponse@cleanpoweralliance.org or reach out to your property manager.

Additional CPA Programs you may qualify for:

Smart Home

Register your smart device to save energy and earn money. Find out if your smart devices qualify today.
Learn more

Home

Earn money when you reduce your energy consumption.
Learn more

FAQs

What is CPA’s Power Response Program?
    • CPA’s Power Response Program is a Demand Response program administered by AutoGrid Systems Inc., where participants receive financial incentives for participating in the Program.
    • Demand Response programs encourage consumers to reduce energy usage when electricity consumption is anticipated to be higher than seasonally projected. Demand Response programs provide incentives to participants for temporarily reducing energy usage during Energy Saving Events called by CPA.
    • When the stress on the electricity grid is high, CPA will call an Energy Saving Event and participants in the Power Response Program will be asked to reduce their electricity usage. The reduced usage can decrease stress on the electricity grid and help lower greenhouse gas emissions.
What is CPA’s Power Response Multifamily Community Program? 
The Power Response Multifamily Community Program allows residents at qualifying multifamily properties the opportunity to earn money while reducing energy use when Energy Saving Events are called. Residents who enroll and participate will receive a free smart thermostat in their unit, as well as a $40 participation incentive each year. The smart thermostat automatically adjusts settings to reduce energy use during Energy Saving Events, making participation easy!
Who/What is AutoGrid?
CPA has chosen to partner with AutoGrid to implement this program. Based in California since 2011, AutoGrid and its customers use AutoGrid software to deploy demand response (DR) programs which combine behavioral dispatch, dynamic pricing, and direct load control mechanisms to reduce or shift load during peak electricity usage times. In addition, AutoGrid uses its proven software system and its vast network of partners to provide turnkey programs to the electricity providers and utilities in the US including program design and implementation, payment processing, and consumer support. For additional information please visit www.auto-grid.com
What are the financial benefits to me if I enroll in Power Response Multifamily Community?
Qualified multifamily residents will receive free smart thermostats in their units and an annual $40 digital gift card for continued program participation.
How will I be compensated for enrolling in Power Response?
A digital gift card will be sent to the email address associated with your SCE account. To make changes to your email address, please call the CPA Power Response Program customer support center operated by AutoGrid at 888-292-0502 or email us at powerresponse@cleanpoweralliance.org.
What are the other reasons to participate in Power Response?

When you participate in the Power Response Program:

  • You earn money for your active participation, while helping CPA to lower the demand on the electricity grid.
  • You may save energy which may equal electricity bill savings, particularly if you are on a time-of-use rate.
  • You may help avoid a blackout when the stress levels on the electricity grid are high. 
When does the Power Response Multifamily Community Program start and end?
The Power Response Multifamily Community Program started in March 2023 and currently does not have an end date. However, the Program is subject to CPA’s terms and conditions, which may be updated from time to time.  Please review the Terms and Conditions.
How will my device be used during Energy Saving Events?

Your smart thermostat will be adjusted during an Energy Saving Event (Event) in order to reduce your energy consumption.

Residents who successfully enroll in the Multifamily Community Program will receive a free Emerson Sensi Thermostat. The thermostat will be installed by your building management. Once active, you will be notified via the thermostat display when an Energy Saving Event is called. You can also download the Emerson Sensi app to be notified on your mobile device. Please visit the following link for more information about your Emerson Sensi Smart Thermostat:

https://sensi.emerson.com/en-us/support/active-savings-event

Events will typically occur between 4-9pm on weekdays in the summer, but other times are possible. Please note you may override device adjustments at any time or choose to opt out of Energy Saving Events. However, lack of participation in Energy Saving Events could impact your ability to remain in the Power Response Program in the future.

Please refer to the Terms and Conditions for more for information on how your device will be accessed during Energy Saving Events.

Am I eligible to enroll in the Multifamily Community Program?

To find out if you are part of a qualifying property, please reach out to your property manager to learn more and start your enrollment.

You can also learn more about other ways to participate in Power Response by visiting the Power Response homepage.

How do I enroll into the Multifamily Community Program?

If your property qualifies and is participating in Power Response Multifamily Community, you will receive a link to enroll and instructions from your property manager. Part of your enrollment will include securely sharing your utility usage data with the Power Response Program team via SCE’s form.

Your SCE account login will be needed to give access to your meter data. If you do not have an SCE login, you will be prompted to create one to continue. You will be guided through the steps on the main program page to login to your SCE account. As part of the enrollment process, you must agree to share your SCE meter data with AutoGrid, which is CPA’s program administrator for the Power Response program, and to make AutoGrid your Demand Response Provider (DRP).

Once your enrollment is confirmed, you will receive updates from your building manager to schedule the installation of your new smart thermostat!

Not sure if your building qualifies or is participating in Power Response Multifamily Community? Please contact your building manager or email us at powerresponse@cleanpoweralliance.org to learn if your building is eligible to enroll in the program.

My building is not participating in the Multifamily Community Program. Can I still participate in Power Response?

CPA offers multiple opportunities to take part in Power Response

If you have an eligible smart device, you may be eligible to participate in Power Response Smart Home. Smart devices like thermostats, electric vehicle chargers, and home batteries make it easy for you to participate as they are automatically adjusted to conserve energy during Energy Saving Events.

Customers can also participate in Power Response Home, which allows residential customers to participate by conserving energy use through manual adjustments of their home devices, no smart device necessary!

Please visit our Power Response homepage to learn more about other ways you can participate in Power Response.

Please note that customers may not participate in more than one Power Response Program pathway at a time.

How will I know if I am enrolled?
You will be notified via email from powerresponse@cleanpoweralliance.org if your enrollment is accepted approximately three to six weeks after enrolling in the Power Response program. During the enrollment process, the California Independent System Operator (CAISO) will check to see if you are currently enrolled in another conflicting DR program. If the process with CAISO finds that you are currently enrolled in another conflicting DR program and you cannot unenroll ,you will receive a rejection letter and will be unable to participate.
How will I know if I am enrolled in a conflicting DR program?
You will be notified by powerresponse@cleanpoweralliance.org email approximately three to six weeks after registering your device if there is a conflict when you are being enrolled in the Power Response Program.
My apartment already has a smart thermostat. Can I still participate in Power Response?
Your smart thermostat may be eligible to participate in the Power Response Smart Home Program. The Power Response Smart Home Program provides financial incentives to participants for reducing energy usage through eligible smart devices during Energy Saving Events. To learn more, please visit our Power Response Smart Home webpage.
I am already participating in Power Response Home. Can I enroll in Power Response Multifamily Community?

Customers may not participate in more than one program pathway.

In order to participate in Multifamily Community, your property will need to first qualify. Please contact powerresponse@cleanpoweralliance.org to learn if you reside at a qualifying property. If so, we can work with you to transfer your enrollment to the Multifamily Community program pathway.

How do I withdraw from the Power Response program?

You may withdraw from Power Response at any time with no financial penalty by contacting CPA’s Power Response customer support at 888-292-0502 or email powerresponse@cleanpoweralliance.org.

How many Energy Saving Events will there be and how long are the Events?

The number of Energy Saving Events per year will depend on grid conditions. Events may be called by CPA as follows:

  • Up to 20 times from May 1 to October 31 of each year, between 1 p.m. and 9 p.m.; and
  • Up to 20 times from November 1 to the following April 30, between 6 a.m. and 9 p.m.
  • No more than 3 times in any given week, and no more than 4 hours in any given day, and not on holidays.
  • In cases of a Grid Emergency, Events may be called more than 3 times in a week or during a holiday.
What if I am not able to respond to a DR event notification?
You will not be assessed any financial penalties for declining events. However, lack of participation in DR events could impact your ability to remain in the Power Response program in the future.
What data will I be sharing if I participate in this Program, and how will my data be stored?

Once you agree to share your meter data as part of the enrollment process, you will authorize AutoGrid to be your Demand Response Provider (DRP). As a result, AutoGrid will have access to some of your utility information, including the customer name associated with the account, the service address, rate schedule, meter type, electric usage, billing data, and if you are enrolled in a utility demand response program. This data will be kept in a secure location according to Fair Information Practices as prescribed by the California Public Utility Commission (CPUC) guidelines. For more information on the DRP authorization process and data protocols, refer to the CPUC website here. For more information on AutoGrid’s privacy policy please click here.

More about CPA:
Founded in 2017, Clean Power Alliance is the locally operated electricity provider for 30 cities across Los Angeles County and Ventura County, as well as the unincorporated areas of both counties. CPA is the fifth largest electricity provider in California and the single largest provider of 100% renewable energy to customers in the nation. CPA serves approximately three million customers via one million customer accounts, providing clean renewable energy at competitive rates. To view CPA’s 2020 Impact Report, click here. To learn more about CPA, please visit our About Us page.

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