Power Response Home FAQs

What is CPA’s Power Response Program?
• CPA’s Power Response Program is a demand response program administered by AutoGrid Systems Inc. for CPA.

• Demand response programs encourage consumers to reduce energy usage when electricity consumption is anticipated to be higher than seasonally projected.

• When there is stress on the electricity grid, CPA calls Energy Saving Events and participants in the Power Response Program will be asked to temporarily reduce their electricity usage.

• Participants receive financial incentives for participating in the Power Response Program and conserving energy during events. This reduced energy usage can decrease stress on the electricity grid and help lower greenhouse gas emissions.

What is CPA’s Power Response Home Program?
• Power Response Home allows residential customers to participate in a demand response program by conserving energy use through manual adjustments to their home devices.

• This can be accomplished by temporarily adjusting the thermostat, delaying use of appliances (e.g., laundry machines and dishwashers), charging electric vehicles before or after the event, and turning off pool pumps, water fountains, electric ovens, air fryers, lighting, and other heavy users of electricity.

• Participants do not need a connected smart device in order to participate.

If you would like to learn more about participating with a connected smart device, please visit our Power Response Smart Home page. 
Who/What is AutoGrid?

CPA has chosen to partner with AutoGrid to implement Power Response. Based in California since 2011, AutoGrid and its customers use AutoGrid software to deploy demand response (DR) programs which combine behavioral dispatch, dynamic pricing, and direct load control mechanisms to reduce or shift load during peak electricity usage times. In addition, AutoGrid uses its proven software system and its vast network of partners to provide turnkey programs to the electricity providers and utilities in the US including program design and implementation, payment processing, and consumer support. For additional information please visit www.auto-grid.com 

What are the financial benefits to me if I enroll in Power Response Home?

Power Response Home participants will receive $2 for each kilowatt-hour (kWh) of energy saved during an event. A kWh is a way to measure how much energy you are using over time. It refers to how many kilowatts are used over one hour. Your energy bill is, in part, based on how many kWh are used in the billing cycle.  

Your rewards will be accrued and paid once per year, at minimum, in the form of a digital gift card. Actual incentives will vary based on individual energy reductions. 

Income-qualified customers and customers located in under-resourced communities may be eligible to receive a $20 gift card for enrolling. See “How can I check if I qualify for a $20 enrollment incentive? 

Incentives will be emailed to you in the form of a digital gift card. See “How will I be compensated for enrolling in Power Response Home?”. 

How will I be compensated for participating in Power Response Home?

A digital gift card will be sent to the email address associated with your CPA account. To make changes to your email address, please call the CPA Power Response Program customer support center operated by AutoGrid at 888-292-0502 or email us at powerresponse@cleanpoweralliance.org. 

How can I check if I qualify for a $20 enrollment incentive?

Income-qualified customers and customers in under-resourced communities may qualify for a $20 digital gift card when you successfully enroll in Power Response Home. 

Please click here to see if your address is located in an under-resourced community. 

Please click here to see if you are income-qualified through participation in CARE or FERA rates.  

What are the other reasons to participate in this Program?
When you participate in the Power Response Home Program:

• You earn money for your active participation, while helping CPA to lower the demand on the electricity grid.

• You may save energy which may equal electricity bill savings, particularly if you are on a time-of-use rate.

• You may help avoid a blackout when the stress levels on the electricity grid are high.

• Reducing energy use collectively creates more sustainable communities and makes the electrical grid more reliable.
When does this Program start and end?

Power Response Home launched in April 2023 and currently does not have an end date However, the Program is subject to CPA’s terms and conditions, which may be updated from time to time. Please review the terms and conditions. 

How can I participate and reduce energy in Power Response Home?

Participants can adjust and lower energy use in a number of ways at home during events, including: increasing your thermostat setpoint of your AC in summer or lowering setpoint of electric heating in winter; turning off lights; delaying charging electric vehicles; doing laundry or using the dishwasher before or after the event window; delaying charging devices; placing appliances on power savings mode, unplugging appliances and devices you’re not using. 

Please visit our Power Response Home webpage to view more Energy Saving Tips. 

What is a Public Safety Power Shutoff (PSPS) event?

Extreme fire danger conditions over the past years have led the California Public Utilities Commission (CPUC) to adopt a procedure that directs investor owned utilities like SCE to turn off the power in the interest of public safety. These "events" are known as Public Safety Power Shutoffs (PSPS). 

Both Los Angeles and Ventura Counties have Tier 2 and Tier 3 high hazard fire zones and some parts of Clean Power Alliance's territory may be more prone to getting notified of PSPS events.  

Clean Power Alliance supports our customers' safety and has resources and information available for you to be prepared for PSPS events. For more information please visit CPA’s Outage Information page. 

How do I enroll into the Program?

Please visit the Power Response Home webpage to enroll with three simple steps: 

  1. Sign-Up: By creating an account in FlexSaver and following prompts to enroll. 
  2. Confirmation: You will receive an email within three weeks from powerresponse@cleanpoweralliance.org confirming your enrollment. 
  3. Earn Money: Get ready to participate in Energy Saving Events! The more you conserve, the more you earn. 

Once enrolled in the Program, you will be able to participate in Energy Saving Events! Power Response Home participants will receive event notifications 24 hours prior to an event to inform you when to conserve energy in your home. Participants can also sign into their account to view your earnings and savings progress at any time. 

How will I know if I am enrolled into the Program?

You will be notified via email from powerresponse@cleanpoweralliance.org that your enrollment is accepted or not accepted approximately three weeks after enrolling in the Power Response program. During the enrollment process, the California Independent System Operator (CAISO) will check to see that you are not currently enrolled in another conflicting Demand Response (DR) programIf the process with CAISO finds that you are currently enrolled in another conflicting DR program, and you cannot be disenrolled from it, you will receive a nonacceptance letter and will be unable to participate. 

How will I know if I am enrolled in a conflicting DR program?

You will be notified by powerresponse@cleanpoweralliance.org email approximately three weeks after registering your device if there is a conflict when you are being enrolled in the Power Response Program. 

How do I withdraw from the Program?

You may withdraw from Power Response Home at any time with no financial penalty by contacting CPA’s Power Response customer support at 888-292-0502 or email powerresponse@cleanpoweralliance.org   

How many Energy Saving Events will there be and how long are the events?

The number of Energy Saving Events per year will depend on grid conditions, but will not exceed 40 events per calendar year. Events will last no more than 4 hours in one day, and there will not be more than 3 events per week.  There will not be events on holidays. 

In the rare case that there is a grid emergency, there may be more than 3 events in a week, or an event may occur on a holiday. 

How will I be notified of an Energy Saving Event?

Power Response Home participants will receive notifications by text message and/or email. Participants will select their preferred method of notification at the time of enrollment, but may change their preference by contacting customer support or by logging into their account. 

Participants will receive notifications of an Energy Saving Event the day before and the day of an event. 

How can I track my Energy Saving Event performance?

Power Response Home participants can view their earnings and energy savings progress at any time by accessing their account through the FlexSaver site. Your account is created as part of your enrollment, and you can sign back into your account at any time. 

Event performance should be available following 1-2 billing cycles following an Energy Saving Event but could take longer pending data availability from SCE. The performance for which you will be paid a participation incentive will be reflected in your account. 

Please note that prior to payment of participation incentives, your event performance and incentive calculation may change based on updated meter data received from SCE. Following payment of your participation incentive, CPA will not revise your event performance results to reflect the updated meter data or modify the paid incentives. 

What if I am not able to respond to an Energy Saving Event notification?

You will not be assessed any financial penalties for declining or not participating in events. However, continued lack of participation in Energy Saving Events could impact your annual incentive value and ability to remain in the Power Response Home Program in the future. 

What data will I be sharing if I participate in this Program, and how will my data be stored?

By agreeing to the Terms and Conditions upon enrollment, you authorize AutoGrid to be your Demand Response Provider (DRP). As a result, AutoGrid will have access to some of your utility information, including the customer name associated with the account, the service address, rate schedule, meter type, electric usage, billing data, and if you are enrolled in a utility demand response program. This data will be kept in a secure location according to Fair Information Practices as prescribed by the California Public Utility Commission (CPUC) guidelines. For more information on the DRP authorization process and data protocols, refer to the CPUC website here. For more information on AutoGrid’s privacy policy please click here. 

More about CPA:

Founded in 2017, Clean Power Alliance is the locally operated not-for-profit electricity provider for 33 cities throughout Los Angeles County and Ventura County as well as the unincorporated areas of both counties. CPA is California's fourth largest electricity provider and leads the nation in serving the most customers with 100% renewable energy. CPA serves more than three million residents and businesses, providing clean renewable energy at competitive rates. Learn more at www.cleanpoweralliance.org.